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FAQ

Make your choice from the list below to get the answers to the most frequently asked questions.

If the subject about which you want to get further details is not on the list, please contact us.


Online booking

  • Can I get the rates without making a reservation?

    Yes. In order to get your rate without having to make a reservation, please complete the form on the booking engine all way to the 'Rates' page. If you choose to make a reservation once you have checked the rates, you just need to click on the 'Book now' button.

  • How can Europcar protect my personal and financial details online?

    Our internet booking site is totally secured by an SSL server (Secure Sockets Layer), a system that guarantees the confidentiality of your transaction.

  • How can I know if my booking is confirmed?

    At the end of the booking process you will access a "Confirm booking" page indicating your booking number. You will also receive email confirmation reminding you of that number as well as the details of your booking. We advise you to print it and keep it, and to present it when picking up the vehicle.

  • Is it possible to modify or cancel a prepaid booking after it has been confirmed?

    If you have prepaid your booking and your needs have changed, you really must cancel your booking and make a new one. The amount initially charged on your card will be automatically re-credited in case you meet all the deadlines provided for on the general terms of prepayment. Please note that you can only modify or cancel bookings made by you on our website.

  • What does the message 'Your session has timed-out' mean?

    For security reasons, if you remain inactive on our website for some time, we will interrupt the connection and will make sure that all the personal information you entered is erased. In order to connect again, please click on the link.


EUROPCAR Vehicles

  • What does ACRISS mean?

    ACRISS (Association of Car Rental Industry Systems Standards) is an interprofessional standard that helps classify vehicles identically in different categories and no matter who the renter member of this association is.

  • Which vehicles does EUROPCAR offer for hire ?

    If you want to know everything about our range of vehicles, click here

  • Is there a specific driver's licence needed in order to drive a family car or a commercial vehicle ?

    All our family cars and commercial vehicles can be driven with a regular driver's licence (up to 3T500 GVWR).

    However, your driver's licence must be valid and readable (in Latin, Anglophone or Arabic characters). Otherwise, you will be asked to provide an international driver's licence.

    Another condition is that you have held a valid driver's licence for at least two years and you are over 23 years old.

    Our personnel is at your disposal to give you any information you may need about all the models of our fleet of family cars and commercial vehicles or click here

  • Can I choose the vehicle model that I want to hire?

    Vehicle bookings are made based on categories and not based on models. Unless a particular model is actually available, which will need confirmation, EUROPCAR cannot guarantee a specific model; it can only guarantee the vehicle's category.


    Some vehicles are not available in all our car hire stations; you will get further information directly from our agencies.


Insurances and additional services.

  • Are Insurances included in the quoted rate?

    Third-party cover is always included in our rates in accordance with the legal dispositions provided by the current Moroccan legislation. This insurance covers damages to a third party as well as legal defence.

    All covers are not included in the EUROPCAR rates, so check at the time of booking or when picking up the vehicle. However, most of our public options include 'Loss Damage Waiver' LDW cover

  • What additional covers are available?

    Damage and/or theft of vehicle


    L.D.W. : Contractual Bond in case of damage to and/or theft of the vehicle, with excess.

    S.L.D.W. : Super Contractual Bond in case of damage to the vehicle; reduces the driver's responsibility in case of damage to and/or theft of the vehicle.


    Unless EUROPCAR cannot recover the amount of the damages caused by identifying the responsibility of a third party, the customer renting the vehicle is responsible for all damages to and/or thefts of the vehicle for the duration of the hire. This responsibility can be reduced by taking out an optional guarantee per day of hire. This taking out does not replace the payment of the non-redeemable excess charge that corresponds to the damages done to the vehicle. For more information, please enquire at the time of booking or when picking up the vehicle.


    P.A.I. 'Personal Accident Insurance': Optional guaranteed insurance with a limit covering the driver and the passengers. It is strongly recommended for those customers not covered by personal liability insurance to take out this additional insurance.


    Additional drivers :

    All the drivers of the hired vehicle must appear on the rental contract in order to be covered by EUROPCAR insurances. Please enquire at the time of booking or when picking up the vehicle.

    ATTENTION: loss of, theft of or damage to personal belongings of customer/driver/passenger or any goods present in the vehicle are not covered. The customer is free to take out a personal insurance with insurance company of his/her choice.

  • What do the LDW and SLDW abbreviations mean?

    - L.D.W. "Loss Damage Waiver" (exemption regarding collision/breaking and entering/theft/loss): covers damages up to a non-redeemable excess charge. Rate according to vehicle’s category.

    - S.L.D.W. "Super LDW" (Super exemption regarding collision/breaking and entering/theft/loss): covers damages up to a fixed non-redeemable excess charge. Rate according to vehicle's category.

    Franchise LDW, garantie SLDW optionnelle, Franchise SLDW (montants TTC)

    L.D.W. Excess
    L.D.W.
    SUPER L.D.W. for excess reduction Fixed excess if Super L.D.W. purchased
    Subject to modifications without notice SIPP code Excl tax 20% Price/day / excl tax 20% Excl tax 20%

    KIA PICANTO

    MDMR

    12000

    60

    6000

    CITROEN C3

    ECMR

    13000

    65

    6500

    DACIA LOGAN

    EXMR

    13000

    65

    6500

    RENAULT SYMBOL

    EDMR

    14000

    70

    7000

    PEUGEOT BIPPER

    EMMR

    14000

    70

    7000

    PEUGEOT 301

    ICMR

    15000

    75

    7500

    PEUGEOT 308

    CDMR

    15000

    75

    7500

    DACIA LODGY

    IMMR

    18000

    90

    9000

    RENAULT LATITUDE

    IDMR

    18000

    90

    9000

    DACIA DUSTER

    IFMR

    18000

    90

    9000

    ALFA ROMEO GIULIETTA AUTOMATIQUE

    IDAR

    18000

    90

    9000

    RENAULT LATITUDE AUTOMATIQUE

    SDAR

    25000

    125

    12500

    MERCEDES C 200

    PDMR

    30000

    150

    15000

    MITSUBISHI PAJERO 4x4

    FFMR

    30000

    150

    15000

    VAN HYUNDAI H1

    FVMR

    30000

    150

    15000

    MERCEDES E 220 AUTOMATIQUE

    LDAR

    35000

    175

    17500

     MERCEDES S 350 AUTOMATIQUE

     XDAR

    83333

    417

    41667

    RENAULT KANGOO UTILITAIRE

    VPIW

    15000

    75

    7500

    FIAT DUCATO UTILITAIRE

    VGIW

    30000

    120

    15000

  • Additional services

    Airport surcharge

    - 240 Mad all taxes included delivery or return to EUROPCAR counter located at the airport.

    Additional driver

    - Mad all taxes included per driver and per hire (contract).

    Baby seat / baby walker / booster seat

    9 to 24 months: 300 Mad all taxes included per hire (contract)

    2 to 10 months: 300 Mad all taxes included per hire (contract)

    PAI "Personal Accident Insurance"

    - 42 Mad all taxes included per day

    GPS Navigation Device

    - 120 Mad all taxes included per day

  • One way

    - Return to a EUROPCAR agency in the same city: possible and at no additional cost from one day of rental in the agencies located in the city.
    - Return to a different city from the city of departure: possible for 700 MAD tax included .Please enquire from EUROPCAR agency at the time of delivery.

  • What are the terms of delivery/return ?

    The service of delivery & return/pick up of the hired vehicle is free during opening hours of EUROPCAR hire stations, in the EUROPCAR agencies located in the city, in hotels and stations in cities where EUROPCAR is represented.

    The delivery & return/pick up at EUROPCAR hire stations located at airports is subject to an airport additional fee. The service outside opening hours and outside cities where EUROPCAR is represented or in cities where EUROPCAR is not represented is available only upon request and subject to an additional fee. Please enquire at the time of booking or when picking-up the vehicle.


Procedure of vehicle hire


Frequent Travellers Programme.

  • Can I earn Frequent Travellers miles by hiring a car from Europcar ?

    If you are member of the Frequent Traveller programme, in partnership with EUROPCAR, your rentals from EUROPCAR will allow you to earn miles following the predefined grid of earnings.

    In order to earn miles, you must present your membership card when picking up the vehicle. If you want to know more about our partnership programmes, as well as about the specific terms of each programme, please visit our Airline Partnerships section

  • Can I earn miles or Frequent Travellers points from a previous rental?

    In order to get your miles from a vehicle hire going back 6 months or less*, please send a copy of your contract or rental invoice to :

    EUROPCAR International
    Airlines Partnerships Department
    3 avenue du Centre
    78881 Saint Quentin en Yvelines Cedex
    FRANCE.

    In order to get your Frequent Travellers miles from one of our partners, please contact the airline directly.